Xplor Recruitment 2024 . Net | Xplor Recruitment 2024| L3 Support Engineer .Net
Company Description :
At Xplor, our mission is to help businesses succeed by simplifying their everyday operations, particularly those involving recurring activities. We achieve this by providing intelligent software, payment solutions, and commerce-enabling services across five key verticals: Education, Health and Fitness, Boutique Wellness, Field Services, and Personal Services.| Company Name | Xplor |
|---|---|
| Post Name | Dot Net Developer - L3 Support |
| Salary | As Per Company Standard |
| Qualification | Bachelor’s degree |
| Branch | CS, IT, or any relevant field |
| Job Location | Pune |
| Experience | Freshers/Experienced |
| Last Date | ASAP |
Xplor Recruitment 2024 . Net[/caption]
Job Description :
We are seeking a Level 3 Support Engineer to play a vital role in maintaining the stability, reliability, and performance of Xplor's products and infrastructure. This position involves resolving escalated technical issues in production and providing timely support to ensure these issues are promptly addressed.Requirements :
- Experience in full-cycle software development.
- Proficiency with the ASP.Net MVC framework and C# using Microsoft SQL databases.
- Skilled in Web UI framework libraries such as jQuery, Kendo, and Knockout.js (Familiarity with modern frameworks and libraries like Vue, React, and Angular is a plus).
- Strong grasp of OOP, design principles, data structures, algorithms, and performance optimization.
- Knowledge of AWS services and cloud-native applications is advantageous.
- Excellent communication skills, both professional and articulate.
- Self-driven and proactive with a strong determination to accomplish personal goals.
- Ability to manage your own time and priorities while working in a team.
- Adaptable to a fast-paced environment.
- A collaborative team player who is willing to pitch in as needed.
Responsibilities :
- Bug Identification and Reporting : As a support engineer, a primary responsibility is to address production issues and bugs promptly, following the defined SLAs. You are expected to work closely with developers when necessary, providing insights into problem scenarios and assisting in bug fixes, which often involve detailed analysis of logs, code, or system architecture.
- Advanced Troubleshooting : Support engineers must develop a thorough understanding of the product or system they are assigned to support, enabling effective troubleshooting.
- Escalation Point : Support engineers are expected to work closely with L1 and L2 teams, offering guidance and assistance in issue resolution. You will also serve as the escalation point for complex technical problems during your shift hours.
- Emergency Response : Participation in on-call rotations to provide 24/7 support for critical incidents and emergencies is required.
- Customer Communication : You will interact directly with stakeholders, customers, or clients to understand their technical issues, provide updates on resolution progress, and ensure customer satisfaction.
- Cross-functional Collaboration : Support engineers must collaborate with various teams, including development, quality assurance, and product management, to address complex issues and drive product improvements.
- Performance Optimization : Actively seek out system performance issues by identifying bottlenecks during log monitoring, and work with the development team as needed to adjust configurations and implement performance-enhancing measures.