Exciting Opportunity for Software Engineer | Jobs at Banglore , Mumbai | Apply Now !
Company Details :
Our company is a prominent name in the IT industry, offering advanced solutions to a wide range of businesses. We are dedicated to delivering exceptional results through a strong emphasis on customer service, technical expertise, and continuous innovation. We foster a culture of teamwork, learning, and professional growth, providing an environment where employees can excel and advance in their careers. Join our dynamic team as we drive the future of IT support and deliver exceptional value to our clients.
Exciting Opportunity for Software Engineer | Jobs at Banglore , Mumbai | Apply Now ! – iNube
| Company Name | iNube |
|---|---|
| Post Name | L2 Support Engineer |
| Salary | ₹4 LPA – ₹8 LPA (Based on experience and qualifications) |
| Qualification | B.E. / BCA / MCA |
| Branch | Science, Maths, Engineering |
| Job Location | Bangalore, Mumbai |
| Experience | 1 to 4 years of experience |
| Last Date | Apply As Soon As Possible |
Job Description :
We are seeking a motivated and proactive L2 Support Engineer to become part of our team. In this position, you will handle troubleshooting tasks, offer application support, and manage service requests for our clients. A solid grasp of telephony systems and SQL is required, along with experience in a Help Desk or a similar customer support role. Excellent communication skills in both Hindi and English are crucial, as you will interact with users and team members, delivering solutions professionally and courteously.
Job Requirements :
Technical Expertise: Solid understanding of SQL concepts with hands-on experience in writing SQL queries.
Support Experience: Knowledge of telephony systems and prior experience in a customer-facing support role.
Communication Abilities: Proficient in both Hindi and English, with the capability to simplify technical issues for users.
Personal Attributes: Must be proactive, adaptable, and a team player. Attention to detail and professionalism are essential.
IT Proficiency: Skilled in Microsoft Excel and other office productivity tools.
Job Responsibilities :
Offer troubleshooting and application support to users via phone calls, email, or fax, with a focus on resolving issues on the first contact.
Create and manage service tickets, update databases, and collaborate with technicians to ensure timely completion of scheduled tasks.
Evaluate, plan, and prioritize customer requests to ensure swift resolution of their issues.
Log, process, and close incidents or service requests using Help Desk software.
Work closely with the support team to maintain high service standards.
Support business operations by assisting with SQL query writing and database management.
How To Apply :
- If you are interested in applying, follow these steps:
Update your resume, focusing on your technical skills, especially in SQL and Help Desk support.
Write a cover letter detailing why you are an ideal candidate for the position, with a focus on your strong customer service abilities.
Submit your application via the company’s career portal or email your resume and cover letter to [Company HR Email].
Be sure to specify your preferred location (Bangalore or Mumbai) in your application.
Take advantage of this opportunity as an L2 Support Engineer and advance your career in the fast-growing IT industry. Apply now!
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